User Profile Verification Procedure
Since we are an EU-regulated broker, we are required to verify your identity and residential address before you can fund your account and start trading.
IMPORTANT! Before submitting your verification documents, make sure that they meet the quality requirements listed below. Poor quality documents will be rejected by our compliance department and the verification will be delayed.
If you are an INDIVIDUAL, you can satisfy the verification requirements by providing an identification document and a proof of address document.
Proof of Identity
After filling in the verification form, your identity will be verified via video. You should present your national ID card or passport during the verification.
Video verification with an operator is available Monday to Friday, 6:00am – 5:00pm (UTC). Video verifications with an operator are less likely to be rejected, since the operator will guide you through the process.
Video verification without an operator is available outside the above-mentioned hours during the week, and on weekends. We recommend you follow the instructions presented at the beginning of the verification, so that there is a lower chance of rejection. An operator will review the videos the next working day.
Due to local regulations, German and Swiss citizens must verify with an operator during the above-mentioned hours.
Video verification is conducted by Fully Verified, an external provider and EBH partner. At the end of the registration process you will be redirected to the Fully Verified platform to proceed with the verification.
Proof of address
You can submit ONE of the following documents:
- A utility bill (gas, electricity, water, landline phone)
- A copy of your bank/card statement
Please ensure that your copies are HIGH RESOLUTION, legible and show all four corners of the document.